Shipping policy

Shipping Policy

Thank you for shopping with SoftSole. Here's everything you need to know about how and when your order arrives.

Order Processing
All orders are processed within [1–3] business days after your order is placed. You'll receive a confirmation email once your order is on its way, including tracking information where available. Orders are not processed or shipped on weekends or holidays.

Shipping Times
Estimated delivery is [7–15] business days from the date of dispatch, depending on your location. Please note that these are estimates, not guarantees — delivery times can occasionally be affected by customs, postal delays, or high-demand periods.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the option you choose. Any free-shipping offers will be clearly shown at checkout.

Order Tracking
Once your order ships, we'll email you a tracking number so you can follow its journey. If you haven't received tracking within [5] business days of ordering, please contact us and we'll look into it.

Customs, Duties & Taxes
For international orders, any customs fees, import duties, or taxes are the responsibility of the customer and are not included in the product or shipping price. These are set by your local customs office, not by us.

Incorrect Address
Please double-check your shipping address at checkout. We're not able to redirect an order once it's shipped, and we can't be responsible for orders sent to an address entered incorrectly.

Lost, Delayed, or Damaged Orders
If your order is significantly delayed, arrives damaged, or doesn't arrive at all, please reach out to us at Softsole@gmail.com and we'll make it right. Your satisfaction is backed by our 30-day guarantee.

Contact Us
Questions about your order or shipping? Email us at Softsole@gmail.com and we'll get back to you within 24–48 hours.